Please read our Shipping & Return Policy. By ordering from Shank Communications, Inc., you agree to all stated terms and conditions!

1. Shipping of your order:
a. Any order placed before 12:00P.M. Central Standard Time (CST) will be shipped the same business day, if we have the part(s) in stock and if your method of payment clears through our accounting process (i.e. credit card does not decline, your billing and shipping addresses verify, etc.)
b. Any order placed after 2:00 P.M. Eastern Standard Time (EST) will not be shipped until the following business day. Saturday, Sunday, and all U.S. Legal Holidays are not considered a business day.
c. If you are using your credit card, please note that Shank Communications, Inc can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To speed up the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to “add an alternate shipping address to the notes section” of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we can not verify. This is for your protection as a credit card holder!

2. Returns:
a. All returns must be within 30 days of the date of invoice. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. All returns are subject to a 25% restocking fee.
b. There are no returns on used parts, closeouts, or special order items. All returns must arrive at the Shank Communications, Inc office as listed below within 30 days of the date of your original invoice.
c. Make sure to insure the product when you ship it back to the Shank Communications, Inc offices. If we receive an item that was damaged, or your package is lost by the Courier, you will receive no credit from Shank Communications, Inc and you must take up the damage claim with the Courier. You assume all responsibility associated with processing an insurance claim with the Courier you select.
d. All returns must have an RGA (Returned Goods Authorization) number on them or we will refuse the shipment! To get an RGA number, call our us at (601) 355-5023.
e. If you are using UPS, FedEx, Airborne, or any courier other than the U.S. Postal Service, then your return is shipped as follows:
Shank Communications, Inc.
105 East Porter St.
Jackson, MS 39201
RGA # xxxxx (provided by us)

3. Damaged Shipments:
a. Any shipment shipped via UPS, Fedex, or U.S. Postal Service that is damaged while in transit, must be reported back to Shank Communications, Inc. within 7 days after delivery date. Failure to do so will result in your claim being denied. NO EXCEPTIONS!
b. Any shipment shipped via Overnite, Yellow Freight, or any other freight service must inspected BEFORE signing for shipment. If shipment is signed for before accepting the shipment and shipment is damaged will result in your claim being denied. NO EXCEPTIONS!

4. Special Orders:
a. Any item that is special order may require a deposit or full payment in advance at the time the order is placed. The deposit or full payment is non refundable under any condition or circumstance.
b. Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. Shank Communications, Inc will not be held responsible for delays from manufacturers, transportation / shipping companies, or product being held at Customs.

5. Shipping to Canada and Mexico:
a. When we ship to you in Canada or Mexico, you will incur fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company will bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.

6. Shipping outside North America:
a. Please refer to our International Terms for more information: Please e-mail with your potential order, your complete address, and any questions you have. We are happy to assist you in getting parts to your door. We ship all parts on our website anywhere in the world!
b. Shank Communications, Inc is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.

7. Typographical Errors:
a. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from the supplier or manufacturer. Shank Communications, Inc. reserves the right to refuse or cancel any order placed for product listed at the incorrect price. Shank Communications, Inc. reserves the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Shank Communications, Inc. shall immediately issue a credit to your credit card account in the amount of the charge and you will be given the option to purchase the item at the correct price or cancel it.

8. Other Legal Policies:
a. We reserve the right to notify you of other stipulations at a later time. Other conditions may apply as necessary.

9. By ordering from Shank Communications, Inc over the phone, e-mail, standard mail, fax or by our online catalog / website, you are agreeing to and accepting all of the terms and conditions stated above.

Shank Communications, Inc
Copyright © 2007 Shank Communications, Inc